A Takoradi-based jewellery company, ELOK & Sons Ltd., has filed a lawsuit against Donewell Insurance Limited, accusing the insurer of breaching an insurance contract by allegedly f
The report indicates that a Takoradi-based jewellery company, ELOK & Sons Ltd., has filed a lawsuit against Donewell Insurance Limited, accusing the insurer of breaching an insurance contract by allegedly failing to honour a claim following an alleged theft of jewellery stock valued at about US$3 million.
It further notes that the suit, filed at the Sekondi High Court, seeks damages for what the company describes as a breach of contract arising from a fire and burglary insurance policy it purchased from Donewell Insurance in 2025.
According to the statement of claim, ELOK & Sons stated it took out a fire and burglary insurance policy with Donewell Insurance in August 2025 to cover its jewellery stock.
The company alleged that before the policy was issued, officials of the insurance company inspected its jewellery shop and assessed its stock.
The insurer subsequently valued the stock at US$3 million based on prevailing world market prices and charged a premium of US$4,266, which the plaintiff stated it paid in full in US dollars at the insistence of the insurer.
The plaintiff stated it was thereafter issued with Policy No. DIL/CC/FBC/06250007, described as a Combined Fire and Burglary policy.
Court documents state that on September 1, 2025, the jewellery shop was burgled and stock belonging to the company was stolen.
ELOK & Sons contends that it immediately notified Donewell Insurance of the incident by email. However, it alleges that the insurer took no substantive action for more than a week.
According to the company, an investigator identified only as Hammond visited its premises on September 13, 2025, to ask questions, take photographs and conduct preliminary inquiries on behalf of the insurer.
The plaintiff further stated that it had already reported the matter to the police and later obtained a police investigation report, which it submitted to Donewell Insurance on September 26, 2025.
The company claims that after submitting the report, it again received no communication from the insurer until October 14, 2025, when the same investigator reportedly returned to ask additional questions.
ELOK & Sons alleges that prolonged delays in the handling of its claim forced its manager to visit the insurer’s Takoradi office to complain about what it described as the company’s “lethargic approach” to the matter.
The plaintiff stated it was only after this complaint that Donewell Insurance provided it with a claims form to complete.
According to the suit, the insurer subsequently wrote to the company on November 5, 2025, requesting various documents and information before processing the claim.
